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Terms & Conditions

By accessing or using our website, you agree to abide by these Terms and Conditions. Please read them carefully.

  • Products and Services: Due to the personalized nature of orthotic and prosthetic products, returns are accepted only for items with manufacturing defects or if the product is significantly different from the description provided. Custom-made products are non-returnable.

  • Return and Refund Policy: Returns are subject to the terms outlined in our Return Policy (see above). Custom-made products, such as personalized prosthetics or orthotics, are not eligible for returns except in cases of manufacturing defects.

Our DEI Policy

At BenGait Labs, diversity, equity, and inclusion form the foundation of who we are and how we work. We believe every individual deserves dignity, respect, and equal access to opportunities, and we actively foster a culture where everyone feels safe, valued, and heard. We celebrate diverse perspectives and maintain fair, transparent, and merit-based practices across our organization.

As an equal opportunity employer, we are committed to creating an accessible and supportive workplace for all. We uphold a zero-tolerance policy for discrimination or harassment and ensure equal access to growth, training, and leadership opportunities. Our environments both physical and digital are designed to accommodate employees of all abilities.

This commitment extends to our patient care. We strive to deliver bias-free interactions, culturally sensitive support, and accessible clinical experiences. Our custom orthotic and prosthetic solutions are created with India’s diverse population in mind. Inclusion drives how we innovate, serve, and build a future where quality mobility care is accessible to everyone.

Refund & Cancellation Policy

At BenGait Labs, every device we produce is custom-made and patient-specific, designed uniquely using advanced digital workflows. Due to this personalized nature, all products are non-cancellable and non-refundable once production has begun.

Order Cancellation

  • Cancellation requests are accepted only within 12 hours of placing the order.

  • After 12 hours, or once the order moves into design or production, cancellations cannot be processed.

Refunds

  • Since all products are fully customized for individual patients, refunds are not applicable.

  • In rare, exceptional cases where a refund is approved (at the sole discretion of BenGait Labs), it will be processed within 7 business days.

Replacement for Manufacturing Defects

  • If you notice any manufacturing defect in the product, please inform our Customer Care within 7 days of delivery.

  • Upon verification, BenGait Labs will provide a free replacement or correction.

  • This policy applies strictly to manufacturing defects and does not cover fit issues, wear-and-tear, or misuse.

Warranty Components

For parts or components that come with a manufacturer warranty (e.g., mechanical or electronic systems), customers should refer directly to the manufacturer’s warranty terms.

Our Commitment

We are dedicated to delivering high-quality, precisely crafted prosthetic and orthotic solutions. Your timely communication helps us maintain exceptional standards.